FAQ


What is MAKEART Official all about?

It is an online beauty and fashion store where we sale various types of quality women fashion wears, accessories, and cosmetic products at the best affordable price.

The item I need is sold out, can you help?

We are sorry. In the event of the item you need is sold out kindly click on the ‘notify me’ button and we will send you an email stating when we will be restocking.

What payment option do you accept?

We accept Visa, MasterCard, PayPal, AfterPay, and Amex.

Where is my order?

We are sorry for the delay in delivery. Although we tried our possible best to get your order to you in the shortest time possible, there are several factors, which we are not in control of such as busy delivery periods, custom clearance, and geographical factors. We plead with you to give an extra 5 days to the estimated time of delivery before contacting us. We promise to track the good and let you know when you will get it. 

How do I know if my order has been shipped?

A shipping confirmation email will be sent to you once we have process your order. Please endeavor to check your spam/junk folder.

Do you accept exchange or refund?

All paid sales are final. However, at MAKEART, we offer a 14-day exchange policy if you require a change in size, color or a different dress entirely (note you will have to pay extra money if the new item you are exchanging for worth more than the original item). Please note that we are not responsible   for shipping charges of items returned to us. If you wish to make an exchange kindly write to us at makeartofficial@gmail.com and also include your prepaid shipping satchel so we can send your new item as soon as possible. Please note that returned goods must be in its original form with the bags and labels attached. Any worn or used item will not be accepted.

We are glad to inform you that we offer credit note if you cannot find an item at the point of exchange. When returning the item for exchange, we recommend you send the parcels by a registered post so as to missing your item. We will not be held responsible if such unfortunate event occurs.      

Shop MAKEART, Shop with confidence. Happy shopping!